Safe to say we’re still waiting. That’s why we’ve joined forces with EE to innovate and take on what’s next in the world of connectivity. Welcome to Hybrid Connect. Activation date was set for 7th of October. ). On 17/06 BT support team told me that there is a glitch in the orde. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. I. Annual price changes and terms apply. 99/month when bundled with Fibre 1 superfast broadband thereafter. More about. What is more likely is that EE had their own broadband equipment in the exchange, and this need. This activation date was then missed with BT customer services say there had been a. I work with the guys who manage the activation journey, so should be able to find what's going on tomorrow. If the cable are connected correctly. If not, select the Manage button for TV and Sport (if you see it). The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. I have received my Sky puck and been given an activation date of 29th November 2023. performance and network issues,. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. BT broadband moving house over the phone. All four TNT Sports channels, £1/month for three months. 99 per month for months4-24 24 month contract. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. There are also a range of technical support services available on. Ask the BT Community. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. But she decided to move to BT Fibre 1. BT Fibre broadband. Hi, I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. Ask the BT Community. Yesterday was my activation day but from yesterday my router is flashing pink light and I don’t know what’s the problem. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. If you fail to activate your card within this period, the card will be cancelled, and you will not be. Re: Switching from Sky to BT - issues that I wasn't aware of. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. Prices and TNT Sports content subject to change at any time. Region No. Community; Community; Announcements. If you run into difficulties or have a question about BT’s products and services, join our community and. The manual procedure makes it easier to work on your activation process without disturbance, so nighttime is the best. I got the 12 month pass offer that I redeemed. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. No upfront costs. . We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. Annual price changes and terms apply. For the first week I was getting download speeds c 19Mbps. Activation was supposed to be yesterday (11th Sept). If you’ve moved into a new-build home and your phone or broadband isn’t. 4. Having a cheap wired phone (£5) is a very useful tool to diagnose any faults, especially a noisy or disconnected line. For the first week I was getting download speeds c 19Mbps. Had 4 people from Sky say the same response: "wow this is really unusual". The best way to ha. Cue several months of waiting. The status will then change to. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. My activation date was on the 5th of November. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. It goes up to 25x faster than our standard fibre. Reset, change or get help with your login details. Step 3. Attempt to phone BT to report that the line is still not active. Fix broadband problems. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Only on EE. Hi, I’m hoping someone might be able to help or shed some light on my problem. 24 month contract. Changing your activation or start date. 3. Good evening all . We'll provide you with one Wi-Fi disc to extend your wi-fi connection. I was swapping from Talk Talk who provided flawless (but slow - non fibre) internet right up to activation date. Nothing had arrived by Wednesday morning's post so I phoned and they said another SIM would be sent out. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. it should be done any time up to midnight (been saying this since 16th). 50 cheaper per month. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. BT are supposed to activate my home broadband on 15/06 . Is disgusting! Im going through the same thing right now. Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. The box is around 13cm x 11cm x 2. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. 11. We moved from Sky to BT after they failed to activate our broadband. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. Hello, Me and mother currently have not recieved internet for an entire month. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. Re: Activation Date/BT already a nightmare. Blue Light. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. g. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. . Thank you for any help. I bought two new Advanced Digital Home. Welcome to this user forum for BT Retail phone and broadband customers. Long story short. . I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. I ordered broadband and it was due to be activated with an engineer visit on the 7th. BT Activation issues; Options. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. Chat is available between 7am and 10:45pm, 7 days a week. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. Not fully true. My Broadband. I installed the new hub and after switchover, I used the free BT Digital Adapter to connect the base unit for our old phones and this worked well. Still not activated. Payment by Direct Debit. BT Fibre broadband / Broadband Activation Issues; Options. 5cm in size. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Another Xbox Pass Account Issue. There may also be a £9. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. Since then there has been a series of problems including routing errors, cable work. . The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. BT outages reported in the last 24 hours. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Choose one of our great value broadband packages. Automatic compensation is available to customers of BT, EE, Hyperoptic, Plusnet, Sky, TalkTalk, Utility Warehouse, Vodafone, Zen Internet, and Virgin Media. . Track your order and delivery. Home phone including Digital Voice; BT. Ensure that your BT Business Broadband service activation date has passed. Full fibre 500 activation. Not even explaining what the problem is . Sign in to discovery+ on a BT TV device. We set up the hub and waited all day,. My 'live' date is tomorrow. When I pressed the Activate button, after a few minutes the screen displayed a message saying this would take some time and to try later. You have had too many unsuccessful attempts to login. Our telephone and broadband line were set to be activated on Friday 29th August but were not activated due to problems encountered on BT's side during the process. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Skip Navigation. On 17/06 BT support team told me that there is a glitch in the orde. My activation date was the by midnight on the 21st but never happened. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. Had an email saying activation date and engineer visit for the 13th July 2016 (today). Existing customers will continue to have access to BritBox on BT TV as usual. Check BT availability. I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. I ordered ultrafast fibre 1 on the 22 of October. Re: Broadband Service Activation Query. Received my router but am not to plug in until text message. Last Thursday my mobile phone rang and it was a BT engineer who wan. Then it was pushed to the 20th. Hi all, I have a new build property. . BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. I am currently in the process of switching from BT to Sky. You’ll get our best-ever TV box. They have no clue about my order until I called them on 15/06. . . I received my HH5 on Saturday (04/07) and connected it up with no issues, however, my speed has seen no change at all from what I was getting on standard (just over 3mb). I got confirmation from both BT and Sky that my phone line and broadband woul. I too am having similar problems as a new customer mainly with lack of help from customer services and problems with not being able to contact openreach direct. The service we agree to give you is the facility to make and receive phone calls or video calls using a suitable broadband connection in the United Kingdom. Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. Home phone including Digital Voice; BT. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. Great all round service from BT and Sky. Hi community, I've been with BT for many years, I've got fiber broadband, i moved home and was giving today as my activation day anytime up to 23 30pm tonight, I'm only asking because i got a text message and email saying that it is now up and running and they will be turning off my temporary 4g mini hub in the next few. Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. 4G Home Broadband - 30Mb. . I followed the steps that came with the equipment, but th. When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. For a reliable signal in every room or £100 money-back guarantee. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. BT are supposed to activate my home broadband on 15/06 . Digital adapter problem. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. The service starts on the day we activate your BT Total Broadband service. Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. BT however has failed too, our landline is working but our broadband is not. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. Activation date given 15th December. 2. I have asked one of them to respond here, to see if they can help with your. I spoke with an online help advisor who told me he had escalated the issue to the technical team and it would be fixed in 5 working days. Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. Buy this deal See all BT deals. I asked him if there is a way to use the equi. Rung BT a few times who were very helpful and spoke to open reach…. Scam alert: COVID: The UK-GOV has issued a payment of £349. . . An irritating new glitch has. I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League,. Stream eye-opening documentaries, must-see reality, and exclusive Originals. BT however has failed too, our landline is working but our broadband is not. Activation Day - Still no internet or dial tone. Pay nothing until Spring 2024. Swish Wi-Fi 6 Router (New) Wi-Fi Analytics. If it is, troubleshoot your broadband or call us at 0800 800 150. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Power light is orange. Announcements, Guides & Community Updates; The Lounge; BT. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. Here's how to sign in on your BT TV device (e. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. , that beats the 1mb we currently get. On first day after my first call they said sorry it will works after midnight. On the day of activation, connect your new router to the master phone socket. To sign in on your BT TV device, follow the steps below. Then after that, pushed to the 27th. Power light is red. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). TalkTalk. Hi there. Until today I paid for Sky ADSL2+ broadband for her. BT outages reported in the last 24 hours. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. Serious speeds to make light work of the heavy lifting for large families and power users. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. Hi , I am so sorry for the delay in getting your services activated. Since then, I have spoken to BT on several occasions regarding the delay. Once you have activated your BT ID, you'll be able to see your bills, usage, products and extras online. Check the black cable with the grey connectors on the end is. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Stay on the screen with the 6-digit code while you grab your phone or. My phone line activated as expected, but not the broadband. I am without a landline and broadband for the. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. Re: Broadband Activation Delayed - Latest. Until today I paid for Sky ADSL2+ broadband for her. Having issues with your hub? Call us on 0800 800 150. Cheers John Jun 25, 2021. Check BT Broadband service status. Free activation. I ordered broadband at the end of June with an activation date of July 11. 99 for a new landline, but it’s free if you already have one. . Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. I'm a brand new BT Inifinity customer and things are already not going well at all. Please follow the instructions provided in the private message that I've just sent to you. Broadband activation issue. Once your broadband is up and running, just go to My BT and log in with your My BT details. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. The engineer completed what he needed to do at the new cabinet and exchange this morning, I received text messag. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Signed up 2 weeks ago and activation was today. I had an activation date of Apr 26th, but there is no connection. LukeH2022. 20-02-2023 04:51 PM. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Let us know your problem so that we can get you back up and running. Find a hotspot and learn how to connect your devices. You can then return and watch NOW on your BT TV Box as. I set to not renew. Once completed you could have requested a new phone number. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. . 2: Seeker. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. If this isn't the case the first thing to try is restarting your hub. 95 setup cost depending on the package. I've tried emailing to voice my issues 3 times but never recieve a reply back and have also tried their twitter with no luck. 18 month contract. . Your activation date isWell it's supposed to be today before 12pm and I'm still waiting just under 4 hours to go but I'm not holding my breath after reading of similar problems regarding BT broadband activation I've even had the email confirming I've got broadband but no we haven't , tempted to cancel this and go with skyLearn about BT Sport, available with Broadband. The Lounge; BT. Get help and track your orders. 0. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. 2020 but since then my broadband is still inactive. Plusnet charges £49. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. 2 Replies 161 Views. Broadband service has been satisfactory since my connection on 17 Aug. Go to solution. If you don’t want to set up your move online, you can also contact them over the phone by calling the BT moving home team on 0800 783 0235. Activation most likely Friday but you can check with the FTTP team. In certain situations, the start of your broadband service may not occur. . If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. com & Community; Broadband. He gives me a rout. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. YouView from BT; BT Sport on TV, Online player or App;. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. and check your landline and broadband usage. . Don't worry, @Louise_E, I'm regularly on the phone! Note *I* have to phone Vodafone. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. . However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. If a complaint hasn't already been raised, we will raise one and chase our suppliers for updates and keep you u. He gives me a router to take home and I cancel with BT. The engineer came and there was no issues raised however the activation did not occur. I have been trying to activate the BTsports app since it was launched without success. If you recently signed up for BT Broadband and can't connect, BT may not have activated your service yet. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. You may need to use the. 1. New 24-month BT Broadband and BT TV contracts required. . 18+ See T&Cs*. What does your master. Hello, Me and mother currently have not recieved internet for an entire month. 2. . If your broadband speed falls below the promised minimum broadband speed, the provider has one month to sort this out – if it fails to do this, you’re allowed to leave your contract, penalty-free. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. To activate your card, you must complete the registration process online. . First of all apologies for the long post but here goes. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. Sky told BT the number had been reallocated - migration denied. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. 16th December - Not c. Then select ‘ Add Game Pass Ultimate’ to get set up. . You do not need to leave it plugged in all of the time, but just keep it for fault finding, as it could. i am very frustrated at the lack of consideration BT has had- i have been on the phone constantly about not having my broadband activated- continuous flannel- 2 weeks after it was supposed to be activated- i was given yesterday as the final date it would be activated(i have been given 3/4 dates prev. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. If not, select the Manage button for TV and Sport (if you see it). Get our superfast unlimited fibre broadband. . Provided the commissioning test passes, you will be told that your service is now active. Great. It should have been so easy given that the switch didn't require an engineer. So, reading other posts, I am not alone with my recent activation issues. TalkTalk. This will help to keep you safe while browsing online. The Openreach database is primarily attatched to a phone number, that is their USO. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. My TV. Watch our short video guides or follow our step by step instructions. nothing on Thursday. Hello I'm sorry to hear about this experience, I completely understand your frustration. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Existing customers can upgrade or regrade through our contact centre, simply call us on 0800. Subscribe to this Topic's RSS Feed; Mark Topic as New. . However I hooked everything up so it was ready as soon as it was active and low and behold I am c. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Ope.